Get expert help managing your account, payments, and plan details.
Fix network issues, device problems, or service interruptions.
Learn how to enhance your plan or add new features to your service.
Guidance on installing equipment and setting up your internet service.
Here’s how Orbitix is changing the way people experience the internet across Indonesia.
Avoid placing it near thick walls, inside cabinets, or close to microwaves.
Rebooting once a week can help clear noise and refresh your connection
Streaming, auto-updates, or large downloads running can slow your connection.
Track your speed, see which devices are connected, and get notified if anything
Most Orbitix installations are completed within 24–48 hours after confirmation. Our technician will set everything up, test the speed, and ensure it’s working perfectly before leaving.
No contracts. No lock-ins. You can cancel anytime without penalty. We believe in flexibility and earning your trust month by month.
You can pay via bank transfer, e-wallet (GoPay, OVO, DANA), credit/debit card, or directly in the Orbitix App. All plans are billed monthly.
Yes! You can change your plan anytime from the Orbitix App or by contacting our support team. Your new plan will be active within 1 working day.
Outages are rare, but when they happen, our system will notify you instantly via the Orbitix App. Our team works 24/7 to resolve any issue as quickly as possible.
Yes. Our live human support team is available 24/7 via live chat, WhatsApp, phone, and email — no bots, just real help.
We make solar easy—from consultation to installation.
Sudirman Street 302, Metro, Lampung Indonesia.
